Contact EMF Neutralizer for Aulterra Product Support
Need help choosing an Aulterra product, using your purchase or resolving an order issue? Contact our Australian-owned team on the Sunshine Coast for local product guidance and customer support. Call us Monday to Friday, 9am–5pm AEST, or send the form below and we will respond within 24 business hours.
Location
38 Banksia Ave, Coolum Beach QLD 4573, Australia
Sunshine Coast, QLD — serving Australia and New Zealand
What to Include in Your Enquiry
Product advice
Tell us which devices, rooms, vehicle or personal-use needs you want help with so we can suggest the most suitable option.
Order support
Include your order number, the purchaser’s name and a short description of the issue. Please do not send payment-card details.
Technical support
Tell us which Aulterra product you use, where it is placed and what you need help with. You may also include a photo if relevant.
Returns
Include your order number and reason for the return, then review our Returns Policy for eligibility and instructions.
Send an Enquiry to Our Australian Support Team
Frequently Asked Questions
Q:How quickly will I receive a response?
We aim to respond to all enquiries within 24 business hours. For urgent matters, please call us directly. If you do not see our reply, check your spam or junk folder — and leave a phone number on the form so we can text you if needed.
Q:What is your return policy?
We offer a 30-day satisfaction guarantee on eligible products. Please see our Returns Policy for full details and exclusions.
Q:Do you ship internationally?
We currently only ship within Australia and New Zealand. If you are outside Australia and New Zealand, please order from Aulterra USA via this LINK.
Get an Answer Without Waiting
- Compare options in our full EMF protection product range.
- Read How It Works and our Frequently Asked Questions.
- Review our Shipping Policy and Returns Policy.
- Send your enquiry above and our Australian team will help.